Refund Policy

1. No Unconditional Returns

We do not accept returns or refunds without a valid reason.

All returns must be approved in advance.

2. Non‑Quality Issues

For non‑quality related reasons (e.g., change of mind, incorrect order submitted by buyer):

• Refunds are not supported in principle.
• Buyers are responsible for verifying product specifications before placing an order.

3. Customized / OEM / ODM Products

Customized products—including private label, custom packaging, custom formula, or any OEM/ODM service—are non‑refundable and non‑returnable once production has started.

This includes:

• Custom formulations
• Custom packaging
• Custom labeling
• Any product made specifically for the buyer

4. Quality Issues

If the product has a confirmed quality issue:

• Buyers may apply for return or replacement within 7 days after receiving the goods.
• Buyers must provide clear evidence (photos/videos) showing the issue.
• We will coordinate with the supplier to verify the problem and arrange a solution.

Quality issues do not include:

• Minor variations in color, texture, or packaging
• Differences caused by manual measurement
• Damage caused by improper storage or handling by the buyer

5. Shipping Damage

If goods are damaged during transportation:

• The issue will be handled based on the agreement between both parties.
• Buyers must report the damage within 48 hours of delivery.
• We will assist in coordinating with the logistics provider or supplier.

6. Refund Processing

If a refund is approved:

• Refunds will be issued to the original payment method.
• Processing time may vary depending on the payment provider.
• Shipping fees, customs duties, and handling charges are non‑refundable.

7. Final Interpretation

Hong Kong Huito Technology Co., Limited reserves the right to make the final interpretation of this Refund Policy.