Shipping Policy
1. Processing & Dispatch Time
Order processing and dispatch time depend on product type, stock availability, and customization requirements.
- Standard products: usually dispatched within 3 business days.
- Customized / OEM / ODM products: production and dispatch time will be confirmed based on final specifications and order quantity.
- Dispatch regions: shipments are generally dispatched from Hong Kong.
We will notify buyers once the shipment is ready for dispatch.
2. Shipping Methods
2.1 Online Direct Purchase (Single Item Orders)
For online direct purchases (e.g., sample orders or single‑item checkout):
- Single‑item sample orders include free worldwide shipping.
- Shipping method varies by destination and may include standard postal service or commercial express.
- Delivery time typically ranges from 7–15 business days, depending on region.
2.2 Bulk Orders (Wholesale / OEM / ODM)
We offer multiple international shipping options based on customer requirements:
Air Freight
- Faster delivery
- Higher cost
- Suitable for small to medium shipments
Sea Freight
- Economical for large-volume orders
- Longer transit time
- Suitable for pallets or container shipments
Shipping method is selected according to the buyer’s preference.
3. Shipping Costs
3.1 Online Direct Purchase
Single-item sample orders are shipped worldwide for free.
3.2 Bulk Orders
- Shipping fees are borne by the customer.
- If we arrange the shipment, freight charges will be billed at actual cost.
- If the customer arranges their own logistics, we will coordinate with the designated forwarder.
Shipping cost varies depending on:
- Destination country
- Shipping method (air/sea)
- Weight & volume
- Delivery speed
We can provide estimated freight charges upon request.
4. International Shipping & Customs
International shipments may be subject to customs duties, import taxes, and clearance procedures.
- Customs clearance is the responsibility of the customer.
- We are not liable for delays caused by customs inspections or regulatory procedures.
- Any additional fees imposed by customs authorities must be paid by the customer.
We will provide necessary documentation to support customs clearance.
5. Shipping Damage
If products are damaged during transportation:
- The issue will be handled according to the agreement between both parties.
- Buyers must provide photos/videos of the damaged goods within 48 hours of delivery.
- We will assist in coordinating with the logistics provider or supplier to resolve the issue.
6. Tracking Information
Tracking numbers will be provided once the shipment is dispatched.
Buyers are responsible for monitoring shipment progress and coordinating with local carriers if needed.